These are Jammboree.com’s ("Jammboree", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Jammboree.com website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Jammboree Customer Service through any of the methods provided at www.jammboree.com.
Any return for a refund may be subject to a 25% restocking fee.
Products that are not eligible for return will be sent back to you at your cost and expense if received by us within but not limited to the following:
- Any product not purchased from Jammboree.com
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
MAIL-IN REBATE POLICY
Any product offering a mail-in rebate is not returnable to Jammboree once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
COMBO, BUNDLE AND KIT SPECIALS
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Jammboree.com Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
– For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.
MANUFACTURER PROMOTIONAL ITEMS AND JAMMBOREE GIFTS
Manufacturers may offer free promotional items with their products. For example, a Smartphone may come with a free Case. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
Jammboree may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.
OUT-OF-STOCK (BACK-ORDER) ITEMS
If Jammboree no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Jammboree can send you a comparable replacement item, or 2) Jammboree can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, in unopened and in original factory seals, a full refund will be issued.
While Jammboree is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
STANDARD RETURN POLICY
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Jammboree states "This item may be returned for a replacement or refund within 30 days only") must be returned to Jammboree within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Jammboree, and not the mere issuance of an RMA.
LIMITED REPLACEMENT ONLY RETURN POLICY
- Return for refund within: 30 days (must be unopened and in original factory seals)
- Return for replacement within: 30 days (must be unopened and in original factory seals)
Products that state "This item is covered by jammboree.com’s Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Jammboree within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Jammboree, and not the mere issuance of an RMA.
FINAL SALES RETURN POLICY–NO REFUNDS/EXCHANGES/REPLACEMENTS
- No Refunds
- No Exchanges
- No Replacements
- No Returns
Please contact the manufacturer for any concerns.
THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY
No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer’s own expense. All Products must be returned to Jammboree.com within 7 days of RMA approval. Product must be in its original unopened factory sealed condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer’s box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Opened products can only be returned for exchange or replacement.
REPLACEMENT AND EXCHANGES
- All Replacements and Exchanges shall be processed within 30 day period.
- Apple products are not eligible for return or exchange. Customer may contact Apple to use their warranty if applicable.
- For accessories, bluetooth, battery etc…… return and exchange policy will be only for 7 days after that no RMA will be issued.
- All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
- DEFECTIVE items can be returned directly to jammboree.com within 14 day period of receipt of merchandise. If the defective item is returned in the first 7 day period customer will be exempted from the restocking fee. Defective items returned after 7 day period are subject to 25% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE.
- All NON-DEFECTIVE returns are subject to a 25% Penalty.
- Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to additional 15% restocking fee assessed for Products returned with any missing parts and/or accessories. After 30 day period, all manufacturers’ warranties apply. The period begins to count from the day we ship the product to you.
- The Customer pays shipping for all returns to Jammboree.com.
- Jammboree.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since Jammboree.com will not be responsible for any damages to the returning shipments.
- Expected turn-around-time for all exchanges is 7 business days from the day we receive the product back. Although Jammboree.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
- Please allow 7 business days to process refund.
- For replacements, Jammboree.com ships back to the Customer via Ground service in the continental US. International customers shall pay return shipping charges.
- All claims for shortage, manufacturer’s defects, or shipment error must be made within the first 3 days of delivery to customer.
- RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.
- Shipping charges are non-refundable.
- For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
- Physical damage will void all warranties.
- Under no condition will Jammboree.com cross-ship any item.
- Jammboree.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event Jammboree.com is in unable situation to supply with the same products.
- Return to Seller: 25% restocking fee will be charged, if package is returned back to the seller as non-deliverable, in cases such as buyer refused delivery, if wrong address provided by the seller or cancelled order that has been shipped from our warehouse. Shipping charges are non-refundable.
- Before returning any product to us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned.
- To obtain a RMA, please e-mail us at returns@Jammboree.com (request must contain your full name, order number and contact phone number) or call at 844-305-2669. RMA number once issued is only valid for 5 days only from the date of issuance.
- Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition.
- Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase.
Please note that the following items may not be returned:
- Discontinued items, Special Order items, and Consumables
- Items for which manufacturers will not accept returns
- Items not purchased from Jammboree.com.
- Items which have undergone revisions without being assigned a new part number by the manufacturer
- All returns must have the complete Return Authorization Number (RMA) prominently displayed on the shipping label in order to be received into our warehouse. If the RMA number is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons.
- All opened products no longer has the original manufacturers shrink wrap.
- Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower.
- All non-defective items returned are subject to a 25% restocking fee.
- Jammboree reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement.